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Frequently Asked Questions
How do I make an appointment?
Book a session by
sending me an email: suzanne.wood-simmons@protonmail.com
a WhatsApp, an SMS or give me a call: 07827467058.
Feel free to contact me in the way that feels easiest for you. I'm here to help!
Availability
I am able to offer flexible appointments, including early mornings, weekends and evenings.
Do you offer concessionary rates?
I aim to make counselling as accessible as possible.
Standard session: £45 for 50 minutes (in person, online, or telephone)
Concessionary rates: May be available for low earners, students, or those on reduced income
Discounts: Offered for block bookings
Home visits: Available for an additional fee
Standard online/telephone session: £45.00 for 50 minutes
What can I expect in the first session?
- A Warm Welcome. The first session is all about making you feel comfortable and at ease. I’ll explain how I work, the therapy process, and ensure you feel safe in the space.
- Discussing Your Goals. We’ll talk about what brings you to therapy and what you hope to achieve. This could be anything from managing stress or anxiety, to exploring past experiences or making positive changes in your life.
- Confidentiality and Boundaries. I’ll go over the confidentiality guidelines so you understand your privacy is always respected. This is also the time for us to discuss any questions you might have about the process or my approach.
- Building Trust. It’s normal to feel a little nervous in the first session, but my aim is to create a space where you feel heard, understood, and supported. Therapy is a journey, and the first session is just the beginning of that process.
- No Pressure. If you feel like therapy is not for you after the first session, that’s okay. It’s important you feel comfortable with the approach and the environment. If you decide to continue, we can work together to establish a plan for your sessions moving forward.
How do I know if Therapy is right for me?
- You’re feeling stuck or overwhelmed. If life feels hard to navigate, or you’re dealing with stress, anxiety, or confusion that’s affecting your daily life, therapy can provide support and clarity.
- You want to make positive changes. Therapy isn’t just for when things go wrong. If you’re looking to grow, gain more insight into yourself, or work through any challenges, therapy can help you take those steps in a safe and guided way.
- You’ve tried to manage things on your own but need more help. Sometimes, talking to a trusted friend or family member just isn’t enough. A counsellor can offer a fresh perspective and tools to help you cope, heal, and move forward.
- You’re ready to explore deeper emotions or past experiences. If you feel ready to unpack personal history, unresolved issues, or painful experiences, therapy offers a space to do so without judgment.
- You want a safe, non-judgmental space to talk. If you're looking for a place where you can speak freely about anything on your mind, therapy provides that confidential, supportive environment.
Do I have to talk about things I'm not comfortable with?
No — you never have to talk about anything you're not ready to share.
Therapy is a space where you set the pace. You're always in control of what you choose to talk about. It's completely okay to say, "I'm not ready to go there yet," or to take your time with difficult topics.
My role is to support you — not to push or pressure. Your comfort and safety come first.
How do I know if I'll be understood?
It’s completely normal to wonder if a therapist will “get” you.
I aim to create a space where you feel seen, heard, and respected — just as you are. That includes being mindful of your background, identity, neurotype, communication style, and lived experiences.
If something doesn’t feel right, or if you need me to understand something differently, you’re always welcome to let me know. Therapy works best when it’s a collaboration, and I’m here to listen and learn alongside you.
You don’t need to explain everything perfectly — we’ll figure things out together, at your pace.
How many sessions will I need?
It is impossible to predict how many sessions you will require, but we can discuss this at our first meeting. I offer long-term, short term or one-off sessions depending on your requirements.
Will you notify my doctor?
What we talk about in our sessions stays between us. The only exception is my clinical supervision, which is a standard part of safe practice for all counsellors—your name or identifying details are never shared.
I won’t contact your GP or share any information with them unless you ask me to, or if we both agree it’s necessary for your wellbeing. In rare situations, if I believe there’s a serious risk to your physical or mental health, I may suggest getting your doctor involved—but I’ll always discuss it with you first, and nothing will happen without your knowledge.
My counselling practice is completely independent from the NHS, so your doctor won’t automatically be informed that you're receiving therapy.
What matters most is that you feel safe, supported, and able to speak freely during our time together.
Do I need counselling?
We are all unique, and there is no sliding scale of needing counselling, everyone has their own pain and discomfort. Do you feel there are things you might like to talk through?
Confidentiality
I take your confidentiality very seriously, and this will be discussed in detail at our assessment session before you tell me any personal information.
If there are other questions you might have, please do not hesitate to get in touch.
Third-party communications
As your therapist, my role is to support you in your therapeutic journey, I do not provide letters, reports of written documentation for third parties such as courts, employers, or other institutions. However, I am happy to provide a simple confirmation of attendance, including the dates of your sessions, if needed. If you have any specific concerns, please feel free to discuss them with me.
Online/Telephone Sessions are £45.00
Book a session:
send me an email: Suzanne.Wood-Simmons@outlook.com
a WhatsApp, an SMS or give me a call: 07827467058.
Feel free to contact me in the way that feels easiest for you. I'm here to help!.
